CASE STUDY
Context: A local lawn care business was in the process of hiring and onboarding new employees many of whom are new to the industry and are new to providing lawn care through a company.
Challenges: The company was new to hiring associates and was hiring a lot of first time lawn care employees. Associates were not familiar with the importance of safety gear to prevent injuries. The company was having small, on-the-job injuries resulting from associates not taking proper safety precautions and wearing required safety gear.
Solutions: This is the course planning document for an Articulate Rise 360 learning solution that was created to help associates locate required safety gear at the company garage, to identify the safety gear required by the business to be worn while on job sites, to explain the purpose of each piece of safety gear, and to demonstrate the proper use/wear of each safety gear item. The associate learner had to properly identify each piece of safety gear, explain the purpose of the safety gear, and identify correct versus incorrect usage of each safety gear item.
Each topic was reviewed with visuals as support and mini-assessments were provided throughout.
Results: Associates provided positive feedback to the clarification of expectations. The company has noted a larger percentage of employees wearing required safety gear on job sites and there has also been a decline in the number of preventable on-the-job injuries.
This storyboard was created after the course plan above. It was then used to develop an Articulate Rise 360 learning solution.
CASE STUDY
Context: A local lawn care business was in the process of hiring and onboarding new employees many of whom are new to the industry and are new to providing lawn care through a company. Billing was to be taken over by new associates and the processes needed to be accessible for any office associate on an as needed basis. Billing customer by customer is time consuming. This process is a way to reduce time on billing tasks and frees associates for other office tasks.
Challenges: The company was new to hiring associates and was hiring a lot of first time lawn care employees. Associates were not familiar with the use of an online billing system. Many employees needed support even when a supervisor was not readily available.
Solutions: This VILT learning solution was created to help office associates access a tutorial when and as needed in order to create recurring invoices for monthly billing cycles. This tutorial allowed an associate to view and to practice the process for creating these invoices. If the associate needed a reminder the learning solution could be accessed again and navigated to the area needed as a refresher. Every step of the process was described and the learner was given the opportunity to practice in the program on their own and to create samples of the intended invoices. Visual supports were provided and a supervisor was able to check the sample invoices for accuracy and to assess associates.
Results: Associates provided positive feedback to the clarification of explicit steps needed to generate an essential piece of monthly billing. The company has noted a larger percentage invoices being set to recurring therefore allowing for more efficiency during billing cycles.
CASE STUDY
Context: A local ICU is seeing an influx of patient falls. These falls are typically easy to prevent and patients are falling due to hospital procedures not being fully known and/or implemented with fidelity.
Challenges: Due to Covid, many more travel nurses are providing care in the hospital. Supervisors have made observations and collected anecdotal evidence that a higher percentage of falls happen when patients are being provided care by non-hospital staffed nurses.
Solutions: This Action Map identifies a goal for the hospital to decrease falls by 10% in the next quarter of the year. The solution focuses training on travel nurses but is available to all staff who provide care for patients. On the job actions were identified, prerequisite knowledge and/or skills were identified, and practice scenarios were generated as the beginning stages of planning the Articulate Storyline learning solution.
Results: Detailed design and development are in progress.
CASE STUDY
Context: A local hospital is seeing an influx of patient falls. These falls are typically easy to prevent and patients are falling due to hospital procedures not being fully known and/or implemented with fidelity.
Challenges: Due to Covid, many more travel nurses are providing care in the hospital. Supervisors have made observations and collected anecdotal evidence that a higher percentage of falls happen when patients are being provided care by non-hospital staffed nurses.
Solutions: This storyboard identifies a goal for the hospital to decrease falls by 10% in the next quarter of the year. The solution focuses training on nurses but is available to all staff who provide care for patients. This learning solution will give the learner practice engaging with and collecting information from a patient. The learner will interact with questionnaires to screen for fall risks, help a patient move around his room, set up the room to prevent falls, and learn how to conduct hourly roundings to further prevent the falls.
Results: Development is in progress.